Business Management and Information Technology

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Author: search.filters.author.Marange Sibongile SarayiHas files: Yes

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    THE IMPACT OF INFORMATION TECHNOLOGY ADOPTION ON EDUCATION SERVICE DELIVERY A CASE OF GOKWE ST AGNES PRIMARY SCHOOL GOKWE SOUTH DISTRICT
    (The Catholic University of Zimbabwe, 2026-07-04) Marange Sibongile Sarayi
    This research examined the influence of adopting information technology on education service delivery at Gokwe St Agnes, a primary school in Gokwe South District, the Midlands Province of Zimbabwe. Though the school was blessed with basic IT tools such as computers, internet access, and solar power, the uptake and effective use of IT by teachers and management staff remain minimal. The primary aim of the research was to examine how factors influencing IT adoption affect the teaching process, the learning process, and administrative tasks during service delivery. The research was guided by the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT).A quantitative research method build on the positivist philosophy was used, employing a case study research design. Data were gathered through the structured questionnaires applied to a stratified random sample of twenty-four participants consisting teachers, support staff and the administrators. The study used the Statistical Package for the Social Sciences (SPSS) for analyzing data using descriptive statistics, reliability testing through Cronbach’s alpha, correlation analysis as well as multiple regression analysis. The results showed that perceived usefulness, perceived ease of use, effort expectancy, social influence, and facilitating conditions have a greater impact on IT adoption Gokwe School. The research continues investigated that lack of IT skills, resistance to change by teachers and staff, and not enough training negatively affect the implementation of technology and delivery of service at the school. The research concludes that improving IT skills and strengthening organizational support mechanisms can improve education service delivery. It suggests focused IT training and the development of a contextual Information Technology adoption framework appropriate for primary schools in rural areas.